Refund policy

1. Returns & Exchange Eligibility

Due to the personal care and hygienic nature of our deodorant products, we only accept returns, replacements, or exchanges under the following conditions:

  • The product received is damaged during transit.
  • The product received is defective or has a manufacturing issue.
  • The wrong product or variant was delivered.

To be eligible for a return or replacement, your item must be unused, unopened, and in the same condition that you received it, including the original outer packaging.

2. Reporting Window

  • Any damage, defect, or incorrect delivery must be reported to us within 7 days of delivery.
  • Reports made after 7 days from the delivery date will not be eligible for returns, replacements, or refunds.

3. How to Initiate a Return or Exchange

  • Please email us at hello@thatworks.in or call/WhatsApp our customer care at +91 96674 77657 with your Order ID, invoice details, and clear images/videos of the damaged or incorrect product.
  • Once our quality check team reviews and approves your request, we will arrange a reverse pickup from your address at no additional cost to you.
  • If reverse pickup is not available in your pin code, we will guide you on self-shipping the item, and we will reimburse your shipping costs up to a maximum of ₹100.

4. Refunds Processing

Once we receive the returned item at our warehouse and inspect it, we will notify you of the approval or rejection of your refund:

  • Prepaid Orders: Approved refunds will be processed back to the original payment method within 5 to 7 business days after we receive the product.
  • Cash on Delivery (COD) Orders: We will contact you to request bank account details. The refund will be processed via NEFT bank transfer within 5 to 7 business days after we receive your details and the product.

5. Cancellations

  • You can cancel your order at any time before it has been shipped. Once the order is shipped from our warehouse, we cannot accept cancellations.
  • To cancel your order, please contact us immediately at hello@thatworks.in.

6. Contact Information

For any questions regarding returns, refunds, or cancellations, please reach out to us:

  • Email: hello@thatworks.in
  • Phone: +91 96674 77657
  • Operating Address: THAT WORKS, WeWork Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar, Delhi, DL 110017, India.